Privacy Policy

1. Who We Are

Mook Rewards Ltd ("we", "us", "our") provides custom branded loyalty app solutions for independent coffee shops and retailers. We are based in the United Kingdom.

2. What Information We Collect

We collect the following personal information when you join our waitlist:

• Name: Your first name or full name as provided
• Email Address: To contact you about our service launch
• Technical Data: Browser type, IP address, and timestamp (automatically collected)
• A/B Test Data: Which version of our page you viewed (for website optimisation)

3. How We Use Your Information

We use your personal information for the following purposes:

• To notify you when Mook Rewards launches (Autumn 2025)
• To provide you with product updates and launch information
• To offer you priority access and exclusive pricing
• To improve our website and service through A/B testing
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: You have given us explicit consent to process your data for waitlist purposes
• Legitimate Interest: To improve our website performance and user experience

5. How We Store and Protect Your Data

Your data is stored securely using the following measures:

• Database: Google Firebase Firestore with security rules limiting access
• Hosting: Hostinger with SSL encryption (HTTPS)
• Access: Only authorised personnel can access your data
• Encryption: Data transmitted using industry-standard encryption

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We only share data with:

• Google (Firebase): Our database service provider - acts as a data processor under GDPR
• Hostinger: Our website hosting provider
• Legal Requirements: If required by law or to protect our rights

7. Data Retention

We will retain your personal information:

• Until you request deletion (see Your Rights below)
• For up to 2 years after our service launch to provide ongoing updates
• As required by applicable laws and regulations

8. Your Rights Under GDPR

As a UK/EU resident, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us at hello@mookrewards.co.uk. We will respond within 30 days.

9. Cookies and Tracking

Our website uses:

• Essential Cookies: Required for website functionality
• Analytics: To understand website usage (with your consent)

You can manage cookie preferences through our cookie banner or browser settings.

10. International Data Transfers

Your data may be processed in countries outside the UK/EU through our service providers (Google Firebase). These transfers are protected by:

• Standard Contractual Clauses approved by the European Commission
• Adequate protection measures equivalent to GDPR standards

11. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Modified" date. We encourage you to review this policy periodically.

13. Complaints

If you have concerns about how we handle your personal data, you can:

• Contact us directly at hello@mookrewards.co.uk
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk